fry99 Privacy Policy

1. Who We Are

This Privacy Policy is issued by fry99 ("fry99", "the Platform", "we", "us", "our"), the operator of the online cricket betting and casino platform accessible at fry99.bar. fry99 is the data controller in respect of all personal data collected from Members and visitors to the platform.

fry99 provides cricket betting markets covering PSL, ICC World Cup, Asia Cup, bilateral series involving Pakistan, and international cricket; a live fry99 Casino featuring tables games and live dealer products; a library of 500+ slot games; and PKR wallet services supporting JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 transactions.

This Privacy Policy applies to all personal data collected through the fry99 website, mobile interface, any fry99-branded application, and all communications between fry99 and its Members. It should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference.

2. Data We Collect

fry99 collects personal data in the following categories, depending on how you interact with the platform:

2.1 Data You Provide Directly

• Registration Data: Full name, date of birth, email address, Pakistani mobile number, and username chosen at the time of fry99 account creation.
• Identity Verification Data: CNIC (Computerised National Identity Card) number, copy of government-issued photo identification, and proof of address — collected when verification is required prior to withdrawal or in response to a regulatory request.
• Financial Data: JazzCash or EasyPaisa mobile wallet number, bank account details (HBL, UBL, Meezan Bank, SadaPay), and USDT TRC20 wallet address — collected for the purpose of processing deposits and withdrawals in PKR.
• Communications Data: Any messages, emails, live chat transcripts, or support tickets you send to the fry99 support team.

2.2 Data Collected Automatically

• Device & Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and language settings.
• Usage Data: Pages visited on fry99, betting and gaming activity logs (markets accessed, bets placed, games played, session durations), login timestamps, and navigation paths through the platform.
• Cookies & Similar Technologies: Session cookies, persistent preference cookies, and analytics identifiers — detailed in Section 6 of this policy.

2.3 Data from Third Parties

• Payment Verification Data: Transaction confirmation data received from JazzCash, EasyPaisa, HBL, and other payment processors to confirm deposit and withdrawal status.
• Fraud & AML Screening Data: Results of third-party identity and anti-money-laundering screening checks conducted as part of our Know Your Customer (KYC) obligations.

3. How We Use Your Data

fry99 uses the personal data collected from Members for the following purposes:

• Account Management: To create, maintain, and administer your fry99 account, including managing your fry99 Login credentials, account preferences, and communication settings.
• Service Delivery: To provide you with access to cricket betting markets, fry99 Casino games, slot games, and PKR wallet transactions — the core services you registered for.
• Identity & Age Verification: To verify that you are who you say you are and that you meet the 21+ age requirement that applies to all fry99 Members.
• Payment Processing: To process deposits and withdrawals via your registered JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT TRC20 payment method.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, match-fixing, bonus abuse, unauthorised account access, and other prohibited conduct as defined in the fry99 Terms & Conditions.
• Responsible Gaming Compliance: To monitor betting patterns and account activity for indicators of problem gambling, to apply self-exclusion settings, deposit limits, and reality check reminders as requested by Members or required by our responsible gaming obligations.
• Legal & Regulatory Compliance: To meet our obligations under applicable anti-money-laundering (AML), Know Your Customer (KYC), and gambling regulatory requirements, including the retention of transaction records for audit purposes.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and manage your support interactions via live chat or email.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the fry99 platform, optimise cricket betting market offerings, and enhance the overall player experience.
• Marketing Communications: To send you relevant promotional offers, PSL season bonuses, World Cup betting promotions, and platform updates — but only where you have consented to receive such communications. You may opt out at any time through your account notification settings.

4. Legal Basis for Processing

fry99 processes your personal data on one or more of the following legal grounds, depending on the purpose of processing:

• Contractual Necessity: Processing is necessary to perform the contract between fry99 and you as a Member — including account creation, service delivery, and payment processing.
• Legal Obligation: Processing is required for fry99 to comply with applicable legal and regulatory requirements, including AML, KYC, and gambling licence conditions.
• Legitimate Interests: Processing is necessary for fry99's legitimate business interests, including fraud prevention, platform security, and service improvement — provided these interests are not overridden by your data protection rights.
• Consent: For marketing communications and non-essential cookies, fry99 processes your data on the basis of your freely given, informed consent. You have the right to withdraw this consent at any time.

5. Data Sharing & Third Parties

fry99 does not sell your personal data. We may share your data with the following categories of third parties only to the extent necessary for the stated purpose:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and crypto processing partners — to facilitate PKR deposits and withdrawals. These providers receive only the financial data necessary to complete your transaction.
• Identity & AML Verification Providers: Third-party KYC and anti-money-laundering screening services that help fry99 verify Member identities and comply with regulatory obligations.
• Game Content Providers: Third-party casino game and slot suppliers (such as Pragmatic Play, NetEnt, and Play'n GO) who provide the games accessible through the fry99 Casino. These providers receive only a pseudonymous player identifier and are not provided with your full identity data.
• Analytics Providers: Anonymised and aggregated usage data may be shared with analytics service providers to help fry99 understand platform usage patterns and improve the Member experience. No personally identifiable data is shared for analytics purposes.
• Legal & Regulatory Authorities: fry99 may be required to disclose Member data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction when compelled by applicable law, court order, or in connection with the investigation of fraud, money laundering, or match-fixing activities.

6. Cookies & Tracking Technologies

fry99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how Members use the site. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the operation of the fry99 platform, including maintaining your fry99 Login session, remembering your PKR wallet state, and keeping your betting slip active. These cookies cannot be disabled.
• Preference Cookies: Used to remember your settings and preferences — such as your chosen language, notification preferences, and display options — so you do not have to re-enter them each session.
• Analytics Cookies: Used to collect anonymised data about how Members navigate and use fry99, which pages are visited most frequently, and where Members encounter issues. This data is used solely to improve platform performance and the overall user experience.
• Marketing Cookies: Used, with your consent, to deliver relevant promotional content related to fry99 cricket betting offers, PSL promotions, and World Cup seasonal campaigns. You may withdraw consent for marketing cookies at any time through your browser settings.

You can control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair the functionality of the fry99 platform, including the ability to maintain a fry99 Login session and place bets.

7. Data Security

fry99 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the fry99 platform;
• AES-256 encryption for personal and financial data stored at rest on fry99 servers;
• Role-based access controls ensuring that only authorised fry99 personnel with a legitimate need can access Member data;
• Regular security audits and penetration testing of the fry99 platform infrastructure;
• Two-factor authentication (2FA) options available to all Members to secure their fry99 Login;
• Secure, encrypted backups with tested recovery procedures.

Whilst fry99 takes all reasonable steps to protect your personal data, no method of internet transmission or electronic storage is completely secure. You play an important role in keeping your account safe — please use a strong, unique password for your fry99 Login and never share it with anyone.

8. Data Retention

fry99 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Active Account Data: Retained for the duration of your active fry99 membership plus a minimum period following account closure as required by applicable AML and gambling regulations.
• Transaction & Financial Records: PKR deposit and withdrawal transaction records, including JazzCash and EasyPaisa transaction logs, are retained for a minimum of five years from the date of the transaction in accordance with anti-money-laundering regulatory requirements.
• Identity Verification Documents: CNIC copies and identity verification records are retained for a minimum of five years following the closure of the associated fry99 account.
• Customer Support Communications: Support tickets, live chat transcripts, and email correspondence are retained for up to three years from the date of the last communication in a thread.
• Anonymised Analytics Data: Aggregated and fully anonymised usage data from which no individual Member can be identified may be retained indefinitely for platform improvement purposes.

When personal data reaches the end of its applicable retention period, fry99 will securely delete or anonymise it so that it can no longer be associated with any individual Member.

9. Your Privacy Rights

As a fry99 Member, you have the following rights in respect of your personal data. You may exercise any of these rights by contacting the fry99 support team:

• Right of Access: You have the right to request a copy of the personal data fry99 holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held by fry99 be corrected or updated without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your personal data. This right is subject to fry99's legal and regulatory retention obligations — for example, financial transaction records cannot be deleted before the end of their mandatory retention period.
• Right to Restriction of Processing: You may request that fry99 restricts the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to Data Portability: You may request a copy of personal data you provided to fry99 in a structured, machine-readable format, where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data on the grounds of legitimate interests, and to opt out of direct marketing communications at any time.
• Right to Withdraw Consent: Where fry99 processes your data on the basis of your consent — such as for marketing communications or non-essential cookies — you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

fry99 will respond to all valid privacy rights requests within 30 days. We do not charge a fee for standard requests. If a request is manifestly unfounded or excessive, fry99 reserves the right to charge a reasonable administrative fee or decline the request, providing written reasons for doing so.

10. Minors & Under-Age Protection

fry99 is strictly an adult platform. Access to all fry99 services — including cricket betting, the fry99 Casino, and all slot games — is restricted to persons aged 21 and above. fry99 does not knowingly collect or process personal data relating to any person under the age of 21.

If fry99 discovers or is notified that an account has been registered by a person under the age of 21, the following steps will be taken immediately:

• The account will be permanently closed;
• All personal data associated with the account will be deleted (subject to any mandatory legal retention obligations);
• Any deposits will be returned via the original payment method where technically possible;
• Any winnings accumulated in the account will be voided.

If you are a parent or guardian and you believe that a person under the age of 21 in your care has registered with fry99, please contact our support team immediately at [email protected] (plain text — not a clickable link).

11. Changes to This Privacy Policy

fry99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform services, applicable law, or regulatory requirements. When material changes are made to this policy, fry99 will notify registered Members via email to the address on file or via a prominent notification displayed upon fry99 Login.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We recommend reviewing this policy periodically, particularly ahead of major cricket seasons such as PSL or the ICC World Cup, when new promotional features involving data processing may be introduced. Your continued use of the fry99 platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

12. Contact & Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how fry99 has handled your personal information, please contact us through the following channels:

• Email: [email protected] (displayed as plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week from within your fry99 account dashboard

fry99's support team is available around the clock and aims to respond to all privacy-related enquiries within two business days. For formal data rights requests, a response will be provided within 30 days as noted in Section 9.